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Reservation, Cancellation & Refund Policy

At George Residence, our guests’ satisfaction is always a top priority. Kindly take a few moments to read through our reservation, cancellation, check-In and check-out policies.

Check-in Policy: Check-In time is 3pm and Check-Out time is 12pm.

Early Arrival / Late Departures – Our Check-in time is 3pm. Check-in earlier than 3 pm will attract a 10% of the apartment’s rate. We also ask that guests contact us in advance as possible regarding early arrivals and late departures.

Cancellation & Refund Policy – For cancellations made earlier than 24 hours to the booked date, a refund of 100% shall apply. For cancellation later than 24 hours to the booked date, your payment shall not be refunded.

Peak Period Cancellations:

  • A full refund will be made for cancellations made within 48 hours of booking if the check-in date is at least 14 days away.
  • A 50% refund will be given for cancellations made at least 7 days before the check-in date.
  • There is no refund for cancellations made less than 7 days before the check-in date.

Refund Turnaround Time – Processing of refund takes 48 hours and will be subject to onsite expenses & cost of damages (if any).

Late Check – out charges

12.00hrs – 14.00hrs:  10% of Apartment’s rate.

14.00hrs – 16.00hrs:  15% of Apartment’s rate.

16.00hrs – 18.00hrs: 20% of Apartment’s rate.

18.00 – onwards: 100% Apartment’s rate