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Frequently Asked Questions
At George Residence, we are committed to providing exceptional service and support. Whether you’re looking to make a reservation or have inquiries about our properties, our team is always ready to assist you. Our dedicated support team is available 24/7 to address any issues, from booking inquiries to assistance during your stay.
Reservations
Check-in
Stays
Reservations
What does flexible living mean?
Experience flexible living where you choose how long to stay, whether it’s for a day, a month, a quarter, or even a full year
How do I book a George Residence on the website?
Select your city, neighborhood, check-in and check-out dates, and the number of guests to view available apartments. You can also explore all our homes in the ‘Our Properties’ section.
If I click 'Book now' on a property, is my booking confirmed?
No, your booking will only be confirmed after the payment has been processed and verified. You will receive a confirmation email from us with all the booking details. If you encounter any issues, please don’t hesitate to contact us.
When and how do I pay?
You pay only when you insert your card details and click on “Confirm Reservation”. On the website we accept Visa and Mastercard, please reach out to us if you need to book with American Express or other payment methods.
What are the different fees?
We charge the following fees: accommodation fees, VAT, and tourism tax, as required by the Nigerian Tourism Board. A detailed breakdown will be provided before you make your payment. A fully refundable security deposit will also apply. At George Residence, transparency in pricing and exceptional customer service are our core values.
Is it possible to arrange a viewing before booking the property?
Yes! Please contact us via WhatsApp to arrange a viewing. If you’re unable to visit in person or are out of the country, we can also share a video of the property with you
Check-in
What cleaning process does George Residence follow for Covid precautions?
We partner with top professional cleaners to ensure your space is not only cleaned and maintained but also thoroughly sanitized and disinfected before your arrival. We’ve taken all available precautions to prevent the spread of COVID-19, following government protocols.
How does George Residence provide a seamless check in and check out experience?
We provide a seamless check-in and check-out experience with the help of our 24/7 concierge service. Our team is always available to assist you, ensuring a smooth and personalized stay at all of our properties.
How can I place a special request before my arrival (early check in, luggage storage etc)?
Feel free to email us or send a message on WhatsApp for any special requests. We will do our best to accommodate your needs.
How safe is a George Residence apartment?
George Residence properties are fully secure, situated in the finest residential buildings in Nigeria. Each location features 24/7 security, concierge service, and security cameras in common areas. Our portfolio includes buildings that meet the highest standards of fire safety and security.
Do you provide luggage storage?
We offer luggage storage in some of our buildings. Please contact us to find out if your George Residence provides this service.
Do you provide free parking?
We offer free parking at most of our buildings. If you have a car, please contact us to confirm the details of your parking spot.
What do you mean by fully-equipped kitchen?
Some apartments at George Residence feature fully equipped kitchens, while not all rooms have this option. Kitchens include all necessary utensils, dinnerware, cookware, stovetops, microwaves, coffee machines, and several additional complimentary items for your stay.
Stays
How can I extend my stay?
You can extend your stay directly through our website or contact our 24/7 concierge via WhatsApp at any time during your stay, at least 2 days before your checkout. We can extend your stay in the same unit or check availability for other properties in our portfolio.
Does my stay include cleaning?
We perform extensive professional cleaning and sanitization before your arrival to prepare the unit for you. Our cleaning partners are trained to international standards and conduct a thorough clean and sanitization of each unit. If you need cleaning during your stay, we can arrange it for a nominal fee. Just contact our team on WhatsApp to book
How do I order food or deliveries in my GR?
Just like at home! You can order meals from your favorite food delivery app and e-commerce websites, using your GR unit as the delivery address.
How do I request late check out or an early check in?
You can contact our 24/7 concierge via WhatsApp anytime before or during your stay to request early check-in or late check-out. We will do our best to accommodate your request based on availability. Additionally, we offer luggage storage space in most of our units.
How can I place a request or raise an issue during my stay?
You can contact our 24/7 concierge via WhatsApp at any time during your stay. We are always here to assist you.
Need more Information?
If you have any questions or need further information, please don’t hesitate to reach out.
WE ARE AVAILABLE THROUGH THIS MEDIUM
Contact Info
Head Quarter
6, Olufemi Pedro, Parkview, Ikoyi, Lagos, Nigeria
Mailing Address
info@georgeresidence.com
Business Talk
+(234) 916 080 8000 (Whatsapp)
+(234) 907 788 9944 (Calls)
